Service overview
Manage all service requests and create new requests
Request serviceCreate a new service request and have your device inspected and repaired.
Repair serviceFind your closest specialists partner
Maintanance for your devicesFind your closest specialists partner
InstallationFind your closest specialists partner
FAQ
Choose “Request service”, select the device from your devices or previous orders, describe the issue and pick how you want to proceed. You can follow the request under Orders and quotations.
Send your device to our service center, book a technician visit or hand it in at the International Tools Service I.T.S. or your Kito dealer.
We check new requests within 3 working days. Most repairs are completed within 5–7 days after we receive the device.
Yes, if you choose “Send me a quotation first”. Repairs up to 100 € are otherwise approved automatically; above that you always receive a quotation for approval.
Yes. Devices without warranty are repaired at cost. We inspect the device first (inspection fee 20 €) and tell you the repair costs.
Yes. If your device is covered by an active service contract, the repair is billed through the contract. You see the coverage of your device when you choose the repair option.